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"MUST send a mail out!"

Heute morgen kam es zum Alptraum jedes IT Help Desks: Ein Haupt-Switch war ausgefallen und somit das gesamte Firmen-Netzwerk tot. Glücklicherweise betraf das auch die Telefonie, so dass wir zunächst einen ruhigen Morgen verlebten. Aber es kam, wie es kommen musste: Das Erste, was wieder funktionierte, waren die Telefone und so brach das Chaos über uns hinein. Teils hingen 30 Leute gleichzeitig in unserer Warteschlange.

Zwar hatte I (once again this was possible) a failure message posted on the intranet (the minutely informed about everything - even bilingual), but no one reads anyway - rather typical of the DAC is in the queue for hours, for then as 178th to notify callers that "since most disturbed something" (which he unfortunately does not even mean). The same phenomenon, which can be observed at the beginning of each school holidays: DAC's love jams and avoid any circumvention principle.

One of them is Mr. S., while the raging super, but can not think very bad:

S. "! Morning, at last I come over to them by, hanging here for hours on hold" (A look at the phone software tells me that his "hour" lasted just 2:36 minutes long, but okay: At the dentist, it is an even longer ago)

Me: "Yes, we had one for about 2 hours complete failure of our network, but has now been resolved. We have already detected a fault message on the intranet that it may take probably 30 minutes, until all issues are resolved for good. "

S.: "With me everything is not yet What do you mean fixed."

Me: "Uh, no, as I said, it can still take about 30 minutes to ..."

S.: "How do you send during such disturbances do not Mail to us, "I

:" It was not possible. Since we had a COMPLETE network failure, we were no longer in our mail, and therefore could not send. "

S:" I want you to send an email during such periods. Tell that to your boss "I

:" I can do you, but if we approach itself does not come to the mail system, we really can not send mail "

S.:". That I do not care! You MUST send a mail out! "

, laying on page and I could devote myself to the next 29 callers in the queue.
Tell me why I do not like Mondays ...

PS. Of course, I then sent an info-mail to all users, in which I pointed out that this was not possible before. Up to Mr S, the then well-understood each